SHIPPING AND DELIVERY
Last updated: September 21, 2026
1. SCOPE
This Shipping and Delivery Policy governs the preparation, shipping, and delivery methods for orders placed on the ZEROTRACCE website (zerotracce.com) with destinations in Italy.
The information provided on this page supplements the Terms and Conditions of Sale and does not limit the mandatory rights granted to the Customer by applicable law.
2. DESTINATIONS
At this time, ZEROTRACCE delivers to Italy.
Any changes to the available destinations will be indicated directly on the website at the time of order.
3. ORDER PREPARATION
After the order is completed, Amerion Group LLC proceeds with preparing the goods and organizing the shipment.
The Customer will receive, when available, a confirmation regarding the shipment's processing.
Preparation times may vary depending on product availability, order volumes, and operational circumstances.
4. DELIVERY TIMES
The overall indicative delivery time is generally between:
3 and 16 days.
The period indicated is an estimate and does not constitute a guarantee of delivery by a specific day, unless a binding date or term has been expressly agreed upon with the Customer.
Any delays may depend, among other things, on:
- weather conditions;
- public holidays;
- high shipment volumes;
- carrier delays;
- logistical or customs checks;
- operational circumstances beyond the control of Amerion Group LLC.
5. START OF DELIVERY TIME
The delivery time begins from the actual collection of the shipment by the carrier, unless otherwise communicated to the Customer.
Order preparation and subsequent transport may require different amounts of time.
6. CARRIERS
Depending on the destination and service availability, shipments may be entrusted to carriers such as:
- Poste Italiane;
- DHL;
- other logistics operators potentially used by ZEROTRACCE.
The carrier used may vary without the need to amend this policy.
7. SHIPPING COSTS
Shipping is free for orders that reach the €50 threshold, according to the conditions applicable at the time of purchase.
For orders below the specified threshold, any shipping costs will be clearly shown to the Customer before finalizing the order.
The cost actually applied is the one displayed at checkout at the time of purchase.
8. ORDERS OVER €50
When the order value reaches at least €50, the Customer benefits from free shipping according to the terms of the offer in force.
The minimum value required to obtain free shipping can be verified directly in the cart and at checkout.
9. TRACKING
When the shipping service includes tracking, the Customer will receive the available tracking information via email or through the tracking system linked to the order.
The tracking number may only become active after the first scan performed by the carrier.
Therefore, the temporary absence of updates immediately after shipping does not necessarily mean the package is stuck.
10. TRACKING UPDATES
Tracking updates depend on the carrier.
Periods may pass between scans during which the system does not show new events.
ZEROTRACCE does not directly control the frequency with which the carrier updates the tracking system.
11. DELIVERY ADDRESS
The Customer is responsible for the accuracy and completeness of the address provided during checkout.
The Customer must verify in particular:
- full name;
- street and house number;
- postal code (CAP);
- city;
- province;
- any additional information useful for delivery.
12. ADDRESS CHANGE
After order confirmation, the Customer must contact customer service as soon as possible if they notice an error in the address.
ZEROTRACCE will do its best to request a change from the carrier before shipment.
Once the shipment has been taken over by the carrier, changing the address may no longer be possible.
13. FAILED DELIVERY
If the carrier is unable to complete the delivery, the following may occur:
- a new delivery attempt;
- temporary storage at a collection point;
- a request for contact with the recipient;
- the return of the shipment to the sender.
The methods depend on the carrier and the specific situation.
14. ABSENCE OF THE RECIPIENT
When the recipient is not present, the carrier may leave a notice, make another attempt, or direct the package to a collection point, according to the carrier's procedures.
The Customer must follow the instructions provided by the carrier to complete the delivery.
15. DELAYED PACKAGE
If the package is not delivered within the estimated period, the Customer can contact customer service:
Email:
sirius.amerion@gmail.com
The Customer is invited to provide the order number and, if available, the tracking number.
ZEROTRACCE will check the status of the shipment and provide the available information.
16. STUCK PACKAGE OR NO UPDATES
A temporary absence of updates in tracking does not automatically mean the shipment is lost.
ZEROTRACCE can perform a check with the carrier when the period without updates is abnormal compared to normal shipping timelines.
17. LOST SHIPMENT
Should a shipment be effectively lost, Amerion Group LLC will evaluate the situation with the carrier and adopt the measures provided by applicable law and the circumstances of the case.
When applicable, the Customer may receive a new shipment or a refund according to their applicable rights.
18. DAMAGED PACKAGE
At the time of delivery, the Customer is invited to check, as far as reasonably possible, the external condition of the package.
If the packaging shows obvious damage, the Customer may document the situation through photographs and contact customer service.
Failure to immediately contest the damage with the carrier does not automatically result in the loss of the Customer's rights provided by law.
19. PRODUCT DAMAGED DURING TRANSPORT
If the product is damaged due to transport, the Customer must contact customer service as soon as possible and provide, if available:
- order number;
- photographs of the packaging;
- photographs of the product;
- description of the damage.
ZEROTRACCE will evaluate the situation and indicate the procedure to follow to the Customer.
20. INCORRECT PRODUCT
If the Customer receives a product different from the one ordered, they must contact customer service.
After verifying the error, Amerion Group LLC will provide the necessary instructions for the return and replacement or for applying the remedy provided by law.
21. MISSING ITEMS
If an order contains multiple products and the Customer notices that one or more items are missing, they must contact customer service indicating the order number and the items received.
ZEROTRACCE will check the situation based on order data and information available regarding the shipment.
22. ORDERS WITH MULTIPLE PRODUCTS
When an order contains multiple products, the items may be shipped together or, when necessary for logistical reasons, in separate shipments.
Should multiple shipments be used, the Customer may receive multiple tracking pieces of information.
23. PRODUCT AVAILABILITY
Orders are subject to the actual availability of the products.
Should a problem regarding the availability of a product emerge after the order has been completed, Amerion Group LLC will inform the Customer and adopt the measures provided by applicable law.
24. FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES
Exceptional events beyond the reasonable control of Amerion Group LLC may affect shipping or delivery times.
Such circumstances may include, by way of example:
- exceptional natural events;
- transport interruptions;
- strikes;
- emergencies;
- logistical service interruptions;
- government measures;
- events that significantly affect transport networks.
Such circumstances do not eliminate the Customer's mandatory rights provided by law.
25. DELIVERIES IN SPECIFIC AREAS
Deliveries to islands, remote locations, mountain areas, or areas characterized by particular logistical difficulties may require different times compared to general estimates.
Any service limitations will be communicated when known and applicable.
26. LIABILITY REGARDING DELIVERY
ZEROTRACCE is committed to organizing the shipment of the order according to the methods indicated on the website.
Actual transport times, however, depend on the appointed carrier and the circumstances of the individual shipment.
No provision of this policy limits the consumer rights provided by applicable law regarding delivery and seller liability.
27. FAILED DELIVERY
Should the product not be delivered within the period provided by law or within a supplementary period eventually agreed upon with the Customer, the Customer has the rights provided by law, including, in applicable cases, those related to contract termination and refund.
28. PAYMENTS AND SHIPPING
Order preparation is initiated according to the applicable operational procedures after payment confirmation.
The payment methods actually available are those shown to the Customer at checkout.
29. DUTIES AND DELIVERY CHARGES
For orders destined for Italy, Amerion Group LLC organizes shipping according to the logistical and customs regime applicable to the specific transaction.
ZEROTRACCE does not require the Customer to pay additional costs upon delivery when such costs are already included or managed by the seller according to the conditions applicable to the order.
Should a specific customs or tax situation require different treatment, the Customer will be informed in accordance with applicable law.
30. CONTACTS
For any questions regarding a shipment or delivery:
ZEROTRACCE
Amerion Group LLC
Email:
sirius.amerion@gmail.com
Customer Service:
Italian and French
Estimated response time:
24–48 business hours.
31. SELLER IDENTITY
AMERION GROUP LLC
30 N Gould St #36862
Sheridan, WY 82801
USA
EIN: 32-0818127
Website:
zerotracce.com
Email:
sirius.amerion@gmail.com
32. UPDATES
Amerion Group LLC may update this policy when necessary to reflect operational, logistical, or regulatory changes.
For orders already completed, the conditions in force at the time of contract conclusion remain applicable, unless otherwise provided by law.