FAQ - ZEROTRACCE
We explain what to expect, how to install it, when to replace the filter, and what the real limits of the product are.
Fewer visible traces
The goal is to reduce residues and limescale traces, without promising that every mark will disappear completely.
Simple installation
No renovation project: unscrew the old shower head, screw on ZEROTRACCE, and turn on the water.
More clarity, fewer doubts
When to replace the filter, what to expect from the flow, and what its limits are: everything explained before you buy.
Is ZEROTRACCE a real water softener?
No. ZEROTRACCE is a filtration solution for the shower and should not be confused with a domestic water softener.
A softener is designed to address water hardness through a dedicated system. A shower filter has a much more localized use.
💡 That is why we do not promise to transform hard water into soft water, nor to completely eliminate limescale.Does it really reduce limescale traces on the shower enclosure?
This is one of the main goals of ZEROTRACCE: to reduce residues and visible traces left behind by the water.
The result can vary based on water hardness, frequency of use, and your starting situation.
💧 Fewer traces does not mean "zero traces in every situation." We prefer to be precise rather than promise a result that is impossible to guarantee.Does the filter completely eliminate limescale?
No, we do not promise the total elimination of limescale.
Very hard water may continue to leave some residues. ZEROTRACCE is designed to help limit their presence and make daily shower maintenance easier.
No "limescale miracles." Just a product used for what it was designed for.Does ZEROTRACCE increase water pressure?
We cannot promise a universal increase in pressure: pressure depends on the plumbing system, the building, the connection, and the available flow rate.
The design of the shower head is intended to offer a more targeted spray, but the actual result depends on your installation.
⚙️ ZEROTRACCE does not create pressure out of nowhere: it works with the pressure already available in your system.Is it compatible with my shower?
ZEROTRACCE is designed for connection via a standard G1/2" fitting, the format commonly used in shower installations.
Before purchasing, check the fitting present on your installation if you have a special system, a non-standard fitting, or an integrated system.
Do I need a plumber to install it?
Normally no. The installation is designed to be simple and without plumbing interventions.
① Unscrew the old shower head
② Screw on ZEROTRACCE
③ Turn on the water
How long does the filter last?
There is no identical lifespan for everyone. The lifespan depends primarily on frequency of use, amount of water used, and water characteristics.
For this reason, it is more correct to follow the product's instructions and check the condition of the filter rather than promising a universal number of months.
🔄 The more people using the shower and the more residues the water carries, the higher the filter consumption may be.How do I know when I need to replace the filter?
The replacement should be performed following the instructions related to the ZEROTRACCE filter and according to usage conditions.
A noticeable change in performance or a filter that has reached the end of its expected capacity are signs to proceed with replacement.
🔄 Using a suitable replacement filter is important to keep the system in the intended condition.What happens if the water in my area is very hard?
Very hard water can leave more residues compared to less mineralized water.
ZEROTRACCE can help reduce residues, but it does not replace a domestic softening system when the goal is to modify the water hardness of the entire home.
The more difficult the water is to treat, the more important it is to have realistic expectations about the result.Can I use the filtered water for drinking?
No. ZEROTRACCE is designed for use in the shower and is not a treatment system intended to make water potable.
💧 Use the product exclusively for its intended use: filtering shower water.Does the filter remove every impurity present in the water?
It is inaccurate to present it as a system capable of indiscriminately removing all substances present in the water.
The function of a filter depends on the technology and the materials used. For ZEROTRACCE, we prefer to clearly distinguish filtration from a complete water treatment system.
Does the flow change after installation?
The perceived flow depends on the shower system and the pressure already available in the installation.
ZEROTRACCE is designed to offer a targeted flow. Perception may therefore vary from one home to another.
What should I do if I notice a leak after installation?
First, check that the gasket is correctly positioned and that the fittings are screwed on tightly.
Avoid overtightening the fittings. If the problem persists, contact our customer service before continuing to use the product.
Do I need to clean the showerhead too after installing the filter?
Yes. A filtration system does not eliminate the need for normal shower maintenance.
In the presence of very hard water, some surfaces may still accumulate residue. Regular cleaning helps keep an installation clean and functional.
Can I install ZEROTRACCE without modifying the shower?
Yes, when the installation has the compatible fitting, the principle is simple: unscrew, screw on, and use.
It is not necessary to redo the shower installation to install a product of this type.
How long will it take to receive my order?
Estimated delivery times are 3–16 days, depending on the destination and the logistics process.
The time indicated at the time of order remains the most important reference for your shipment.
Can I track my shipment?
Yes. When tracking is activated for your order, you can use the shipping information provided by ZEROTRACCE to follow the package.
If the tracking does not show an update immediately, it may be necessary to wait for the courier to actually take charge of the package.
What happens if the product isn't for me?
ZEROTRACCE offers a 30-day money-back guarantee, subject to applicable return conditions.
✓ The goal is to allow you to purchase with a perceived lower risk and clear return conditions.Why does ZEROTRACCE also talk about the product's limitations?
Because purchasing is easier when you have all the information before deciding.
A shower filter is not a home water softener and cannot guarantee zero limescale in every home. We prefer to say it openly.
"The name is on the product. Not just on the box." For us, trust starts with transparency.
We don't promise miracles.
We promise clarity.
Limescale depends on the water in your area. One house can have completely different conditions from another.
That is why ZEROTRACCE focuses on what you can really expect: a solution that is simple to install, a replaceable filter, and a concrete approach to reducing visible residue.