CUSTOMER REVIEW POLICY
1. POLICY OBJECTIVE
This Customer Reviews Policy governs the manner in which ZEROTRACCE collects, receives, verifies, publishes, moderates, and manages reviews and ratings relating to products purchased on the zerotracce.com website.
The objective is to ensure that reviews published on the site represent, as far as reasonably possible, authentic customer opinions and experiences and are presented in a transparent, understandable, and non-misleading manner.
This policy supplements the Terms and Conditions of Sale, the Privacy Policy, and other policies published on the site.
2. SITE OWNER
The zerotracce.com website is operated by:
AMERION GROUP LLC
30 N Gould Street #36862
Sheridan, WY 82801
USA
Contact email:
sirius.amerion@gmail.com
ZEROTRACCE is the trademark used for the sale of products through the site.
3. WHO CAN LEAVE A REVIEW
Customers who have purchased a ZEROTRACCE product through the site or, where provided for, through an authorized sales channel, may leave a review.
ZEROTRACCE may allow the publication of reviews from customers who have actually purchased the product, including through automated post-purchase review request systems.
The ability to publish a review may be subject to the availability of the relevant functionality on the site or on the system used for collecting reviews.
4. VERIFIED REVIEWS
When technically possible, ZEROTRACCE may use verification systems linked to the order to identify reviews from customers who are found to have purchased the reviewed product.
A review may be indicated as "Verified Purchase", "Verified Customer", or an equivalent label only when such an indication actually corresponds to the verification criteria used by the system.
A review lacking the "Verified Purchase" indication should not be automatically interpreted as false or unreliable.
The absence of a verification indication may depend, among other things, on the channel through which the review was collected or the technical characteristics of the system used.
5. AUTHENTICITY OF REVIEWS
ZEROTRACCE does not knowingly publish fake reviews and present them as authentic customer reviews.
Reviews must reflect the author’s genuine opinion on the product or the purchasing experience.
It is forbidden to use the review system to publish false, fraudulent, or deliberately misleading content.
ZEROTRACCE may take reasonable measures to identify suspicious, anomalous, duplicate, or non-genuine reviews not traceable to a real purchase experience.
6. INCENTIVES AND REVIEWS
ZEROTRACCE does not condition the publication of a positive review on the granting of discounts, refunds, free gifts, or other benefits.
Should a campaign be planned in the future to incentivize the publication of a review, any incentive shall not be conditional upon the publication of a positive review.
When necessary, any relationship between an incentive and a review will be indicated transparently in accordance with applicable procedures.
7. CONTENT FREEDOM
Customers are free to express a positive, neutral, or negative opinion on the product or the purchasing experience, provided the review complies with this policy and applicable law.
A negative review is not removed simply because it contains an unfavorable assessment of the product, service, or customer experience.
ZEROTRACCE may, however, intervene when content violates the publication criteria set out in this policy.
8. PERMITTED CONTENT
Reviews may contain, for example:
- evaluations of product usage;
- opinions on perceived quality;
- observations on installation;
- comments on ease of use;
- observations on packaging;
- comments on shipping;
- evaluations of the purchasing experience;
- observations on maintenance;
- photographs or other content related to the product, when functionality allows.
Reviews must remain relevant to the product or the purchasing experience.
9. PROHIBITED CONTENT
ZEROTRACCE may reject, not publish, or remove reviews that contain:
- manifestly false or fraudulent content;
- spam;
- advertising for third-party products or services;
- unauthorized promotional links;
- content whose sole purpose is to promote an activity other than ZEROTRACCE;
- unnecessary personal information of the author or third parties;
- financial data, credentials, or other confidential information;
- threats;
- insults or harassment directed at individuals;
- discriminatory or hate speech;
- obscene or sexually explicit content;
- illegal content;
- content that violates third-party intellectual property rights;
- content inciting violence;
- content irrelevant to the product or the purchasing experience;
- duplicate content published repeatedly;
- content generated or manipulated for the purpose of simulating real customer experiences.
10. REVIEWS OF COMPETITORS OR THIRD PARTIES
Reviews must not be used to promote or deliberately disparage competitors, individuals, or third-party businesses.
ZEROTRACCE may intervene when a review consists primarily of promotional material or allegations not relevant to the customer experience.
11. DEFAMATORY CONTENT OR ALLEGATIONS
A review may contain a negative assessment provided it expresses an experience or opinion related to the product or service.
ZEROTRACCE may, however, limit or remove content containing manifestly illegal allegations, threats, personal information of third parties, or statements presented as facts that are clearly incompatible with the documented purchase experience.
Any moderation is not intended to eliminate negative opinions.
12. REVIEWS AND INTELLECTUAL PROPERTY RIGHTS
The author of the review must hold the necessary rights to publish the submitted content.
Photographs, texts, videos, trademarks, or other materials belonging to third parties must not be uploaded without authorization when such authorization is required.
By submitting a review, the customer retains their rights in the content, except as otherwise provided by law.
13. LICENSE TO USE REVIEWS
When a customer submits a review through a collection system managed by ZEROTRACCE, they grant ZEROTRACCE, to the extent necessary for managing the service, a non-exclusive license to host, reproduce, display, and publish the review content on the site and in the brand’s related communication channels.
Such use is limited to purposes related to the presentation, management, promotion, and communication of ZEROTRACCE reviews and products.
ZEROTRACCE does not acquire ownership of the content simply because the customer submitted it.
14. USE OF PHOTOGRAPHS AND VIDEOS
When review functionality allows for the submission of photographs or videos, the customer must ensure they have the right to use and share such content.
The customer should not include recognizable images of other people without having obtained their consent when required by applicable law.
ZEROTRACCE may choose not to publish or may remove images or videos that violate this policy.
15. REVIEW MODERATION
ZEROTRACCE may perform automated or manual checks on reviews.
Moderation may concern, in particular:
- compliance with this policy;
- presence of prohibited content;
- spam;
- duplication;
- manifestly fraudulent content;
- relevance of the review;
- presence of unnecessary personal information;
- any reports received.
Moderation does not imply that all reviews are subjected to the same level or method of verification.
16. DISPLAY ORDER
Reviews may be displayed based on technical or organizational criteria, such as:
- chronological order;
- most recent reviews;
- rating;
- reviews with multimedia content;
- verified reviews;
- relevance criteria determined by the platform used.
The display order may depend on the capabilities of the review system used.
ZEROTRACCE does not guarantee that positive reviews are displayed before negative ones.
17. NEGATIVE REVIEWS
Negative reviews may be published when they comply with this policy.
A review is not removed exclusively because it gives a low rating or contains criticism of the product.
ZEROTRACCE may respond publicly to a negative review when the platform allows it, maintaining professional and respectful language.
18. ZEROTRACCE RESPONSES
When possible, ZEROTRACCE may respond to reviews to:
- provide additional information;
- clarify a technical aspect;
- explain a procedure;
- invite the customer to contact support;
- correct objectively incorrect information;
- manage an issue related to the order or product.
Public responses must not disclose personal or confidential customer information.
19. CORRECTING A REVIEW
When technically possible, the customer may ask to correct or update a previously published review.
The modification must be performed through the available review system or by requesting assistance from customer support.
ZEROTRACCE may request reasonable information to verify that the request comes from the author of the review.
20. REMOVAL AT AUTHOR’S REQUEST
The author may request the removal of their review, within the limits of the system’s functionality and applicable law.
The request can be sent to:
sirius.amerion@gmail.com
ZEROTRACCE may require sufficient information to identify the relevant review.
21. REPORTING A REVIEW
Anyone who believes a review violates this policy may report it to ZEROTRACCE.
The report must indicate, where possible:
- the reference or link to the review;
- the reason for the report;
- the provision of this policy believed to be violated;
- any information useful for verification.
Reports must be sent to:
sirius.amerion@gmail.com
22. VERIFICATION OF REPORTS
ZEROTRACCE evaluates received reports based on available information.
Depending on the circumstances, ZEROTRACCE may:
- leave the review published;
- request further information;
- temporarily limit visibility;
- remove the content;
- correct any technical elements;
- take other reasonable measures consistent with the situation.
The receipt of a report does not automatically result in the removal of the review.
23. PURCHASED OR FABRICATED REVIEWS
It is forbidden to use purchased, fabricated, or artificially created reviews for the purpose of simulating real customer experiences.
ZEROTRACCE may take measures to identify and handle such activities.
Similarly, it is not permitted to coordinate the publication of numerous fake reviews for the purpose of artificially altering the perception of the product.
24. REVIEWS FROM PERSONS CONNECTED TO ZEROTRACCE
Employees, collaborators, suppliers, or other persons directly involved in the management of the brand must not present their opinions as independent customer reviews.
Should a testimonial from a person connected to ZEROTRACCE be used in a promotional context, such a relationship must be made transparent when required by applicable law.
25. REVIEWS IMPORTED FROM OTHER CHANNELS
ZEROTRACCE may use reviews collected through systems or channels other than the zerotracce.com site, when it has the necessary rights and authorizations to use them.
Imported reviews may be subject to the technical limitations of the source system.
When applicable, ZEROTRACCE may indicate the origin or nature of the review.
26. REVIEWS AND PRIVACY
Reviews may be associated with the name, display name, date, purchased product, rating, and other data voluntarily provided by the customer.
The processing of personal data in connection with reviews is governed by ZEROTRACCE’s Privacy Policy.
ZEROTRACCE avoids, as far as reasonably possible, publishing personal data that is not necessary for understanding the review.
27. PSEUDONYMS AND VISIBLE NAMES
Depending on the capabilities of the system used, a review may be published with the name, abbreviated name, or display name chosen by the user.
The customer is advised not to include sensitive personal data or private information in the text of the review.
28. TRANSPARENCY REGARDING RATINGS
When an average rating is shown on the site, it may be calculated based on the reviews available for the relevant product.
The number of reviews and the average displayed may change over time with the addition, modification, or removal of reviews.
Ratings should be interpreted together with individual reviews and the collection methods indicated by the platform.
29. NO GUARANTEE OF PUBLICATION
Submitting a review does not automatically guarantee its publication.
ZEROTRACCE may choose not to publish or may remove a review when it does not comply with this policy, applicable law, or the technical requirements of the platform used.
30. MODIFICATIONS TO REVIEWS BY ZEROTRACCE
ZEROTRACCE does not intentionally alter the substantial meaning of a review in order to transform a negative opinion into a positive one.
However, limited technical or editorial interventions may be made when necessary, for example to remove personal data, illegal content, technical elements not supported by the platform, or parts that are manifestly irrelevant, within the limits permitted by applicable law.
When a change could significantly affect the meaning of the review, ZEROTRACCE may prefer not to publish it or to remove the relevant part.
31. REVIEWS AND ADVERTISING COMMUNICATIONS
Reviews may be used, where appropriate and permitted, within the site, product pages, marketing communications, or other ZEROTRACCE promotional materials.
When a review is used in an advertising context, it must not be presented in a way that creates a false or misleading impression about the customer experience.
ZEROTRACCE may shorten or extract parts of a review for graphic or formatting needs, provided this does not substantially alter its meaning.
32. REVIEWS AND PRODUCT CLAIMS
Reviews represent the opinions of the authors and do not necessarily constitute official technical statements by ZEROTRACCE.
An individual experience described in a review should not be interpreted as a guarantee that the same result will occur for every customer.
ZEROTRACCE maintains a distinction between user opinions and the officially stated technical characteristics of the product.
33. PROHIBITION OF MEDICAL OR WELLNESS CLAIMS
Reviews must not be used to attribute medical, therapeutic, or wellness properties to ZEROTRACCE products that are not supported and authorized.
In particular, ZEROTRACCE may remove or limit content that presents unsupported health or therapeutic claims as objective characteristics of the product.
Reviews may naturally reflect the author’s personal opinion, within the limits of this policy and applicable law.
34. AUTHOR’S RESPONSIBILITY
The author of the review is responsible for the content they publish and must ensure that the review does not violate the rights of other people.
The publication of a review does not authorize the author to disclose personal data, confidential information, or content belonging to third parties without authorization.
35. UPDATES TO THIS POLICY
ZEROTRACCE may update this Customer Reviews Policy to reflect regulatory, technical, or operational changes.
The updated version will be published on the site with the relevant update date.
The applicable version is the one published on the site at the time of consultation, unless otherwise provided by applicable law.
36. CONTACTS
For questions related to reviews, requests for modification or removal, or reports regarding a review, you can contact ZEROTRACCE:
Email:
sirius.amerion@gmail.com
Site:
zerotracce.com
ZEROTRACCE handles requests related to reviews according to reasonable procedures and in compliance with applicable law.