PRODUCT SAFETY
Last update: September 21, 2026
1. PURPOSE OF THIS POLICY
This Product Safety Policy provides information regarding the safe use of ZEROTRACCE products sold through zerotracce.com.
The information is intended to support the Customer in the installation, use, maintenance, and handling of products in safe conditions.
This information supplements, without replacing, any specific instructions and warnings provided with the product.
2. SELLER IDENTIFICATION
Seller:
AMERION GROUP LLC
30 N Gould St #36862
Sheridan, WY 82801
USA
EIN: 32-0818127
Email:
sirius.amerion@gmail.com
Website:
zerotracce.com
3. MANUFACTURER
For products covered by this policy, the manufacturer indicated in the product documentation is:
Henanguobixinwangluokeji Co., Ltd.
22nd Floor, Yugang Building
No. 83 Minggong Road, Minggong Road
Erqi District, Zhengzhou City
Henan Province
Zhengzhou, Henan 450000
China
Email:
3564001919@qq.com
Phone:
+86 150 931 79030
Product identification:
20241008006A
4. RESPONSIBLE PERSON IN THE EUROPEAN UNION
When required by applicable legislation, the responsible person established in the European Union indicated for the product is:
GAVIMOSA CONSULTORIA, SOCIEDAD LIMITADA
CASTELLANA 9144
28046 Madrid
Spain
Email:
compliance.gavimosa@outlook.com
Phone:
+34 688 185 858
5. PRODUCT IDENTIFICATION
ZEROTRACCE products must be identifiable through the information provided on the packaging, label, product, accompanying documentation, or the relevant product page, as applicable.
When available, the Customer may use:
- product name;
- model;
- product code;
- identifier;
- order number;
- information provided on the packaging.
6. COVERED PRODUCTS
This policy concerns, according to their respective characteristics and instructions:
- Filter Showerhead;
- Filter Tap;
- Replacement Filters;
- Complete Bathroom Kit;
- Family Kit;
- Complete Home Kit.
Specific warnings may vary depending on the individual product and its configuration.
7. INTENDED USE
Products must be used exclusively according to their intended use and according to the instructions provided with the product.
The Customer must not use a product for purposes other than those for which it was designed.
8. INSTALLATION
Before installation, the Customer must read the instructions provided with the product.
Installation must be performed following the indications applicable to the purchased model.
The Customer must verify that the connections are correct and that the product is installed stably before use.
9. PRE-USE VERIFICATION
Before first use, the Customer must verify that:
- the product shows no visible damage;
- components are correctly assembled;
- connections are correct;
- there are no leaks;
- the product is installed stably.
In the presence of obvious damage or anomalies, the product must not be used until the situation has been verified.
10. RISK OF WATER LEAKAGE
Incorrect installation can cause water leaks.
After installation, the Customer must carefully check the connections before using the product normally.
If a leak is detected, stop using it and check the relevant connection.
11. COMPONENTS AND ACCESSORIES
Only components and accessories compatible with the product and provided for in the relevant instructions must be used.
Structural modifications that could compromise the safety or proper functioning of the product must not be made.
12. MAINTENANCE
The product must be maintained according to the instructions provided.
Maintenance operations must be performed under appropriate conditions and without using procedures or products incompatible with the materials or functioning of the device.
13. REPLACEMENT FILTERS
Filters must be replaced according to the instructions applicable to the product.
Before replacement, the Customer must follow the instructions regarding disassembly and assembly.
The replaced filter must be correctly positioned before the next use.
14. FILTER AND NORMAL WEAR
The filter is a component subject to consumption.
The need to periodically replace the filter, when consistent with the expected normal lifespan and conditions of use, does not automatically constitute a product defect.
An abnormal malfunction must instead be reported to customer service.
15. WATER USE
ZEROTRACCE products are intended for use with water according to the intended use indicated for the relevant product.
Do not use the product with liquids other than those specified in the instructions.
16. WATER NOT INTENDED FOR CONSUMPTION
Products intended for filtering shower or tap water should not automatically be considered water purification systems.
The Customer must not use filtered water as drinking water based solely on the presence of the ZEROTRACCE filter.
The product must be used exclusively for the intended use indicated in the relevant documentation.
17. WATER PRESSURE
The product must be used within the technical conditions provided in the model-specific documentation.
The Customer must not use the product in conditions that exceed the technical limits indicated by the manufacturer or the instructions.
18. WATER TEMPERATURE
The product must be used in compliance with any temperature limits indicated in the instructions of the purchased model.
Do not use the product in conditions that exceed the specified technical limits.
19. PRODUCT MODIFICATIONS
It is forbidden to modify, drill, alter, or transform the product in a way not provided for by the instructions.
Unauthorized modifications may compromise the functioning and safety of the product.
20. DAMAGED PRODUCT
Do not use the product if it shows:
- cracks;
- breakages;
- abnormal deformations;
- missing components;
- persistent leaks;
- damaged connections;
- other anomalies that could compromise normal functioning.
In these cases, contact customer service.
21. CHILDREN
The product must be installed and used according to its intended use and must not be treated as a toy.
Installation, disassembly, and maintenance operations must be performed by persons capable of carrying them out under safe conditions.
22. CHOKING HAZARD
Any bags, films, packaging materials, or small components must be kept out of the reach of children.
Packaging materials must be disposed of appropriately after opening the product.
23. DISASSEMBLY
Before carrying out disassembly or filter replacement operations, follow the instructions applicable to the product.
When necessary, turn off the water flow before proceeding.
24. CLEANING
Product cleaning must be carried out according to the instructions provided for the relevant model.
Do not use substances or tools that could damage the product or alter its functioning.
25. USE OF CHEMICAL PRODUCTS
Do not use aggressive chemicals, solvents, or cleaning products incompatible with the device, unless explicitly stated in the product instructions.
26. DISPOSAL
At the end of the useful life of the product or its components, the Customer must perform disposal according to the rules applicable in their territory and according to the nature of the material concerned.
Packaging must be disposed of through locally provided collection systems.
27. REPORTING A SAFETY ISSUE
If the Customer detects a possible safety issue related to a product, they must stop using it when necessary and promptly contact:
Email:
sirius.amerion@gmail.com
The report should contain, when available:
- product name;
- order number;
- product identifier or model;
- description of the problem;
- photos or videos;
- information on the circumstances in which the problem occurred.
28. ACCIDENTS
In the event of an accident associated with a product, the Customer must first take the measures reasonably necessary to protect their own safety and that of other people involved.
Subsequently, when appropriate, the Customer may report the incident to ZEROTRACCE via:
sirius.amerion@gmail.com
The report will be evaluated according to procedures applicable to product safety.
29. RECALLS AND WITHDRAWALS
If a risk requiring a product withdrawal or recall is identified, Amerion Group LLC will take the measures provided for by applicable legislation.
When necessary, concerned Customers may be informed via available contact details.
Instructions communicated in the event of a recall or withdrawal must be followed by the Customer.
30. SAFETY INFORMATION ON THE PRODUCT PAGE
When required by applicable legislation, information regarding product identification, the manufacturer, the responsible person in the European Union, and relevant safety warnings will be made available on the product page, on the packaging, or through accompanying documentation.
31. PRODUCT DOCUMENTATION
The Customer must keep, when available:
- instructions;
- warnings;
- safety information;
- order confirmation;
- documentation related to the product.
Such documentation may be useful for installation, maintenance, support, and product identification.
32. COMPLIANCE WITH SAFETY REGULATIONS
ZEROTRACCE works to make available on the market products that comply with applicable safety obligations.
Safety information is provided based on the product characteristics and applicable legislation.
This policy does not constitute a declaration that every product is free from any risk: use must always occur according to the applicable instructions and warnings.
33. PRODUCT SAFETY CONTACTS
For questions, reports, or communications regarding product safety:
ZEROTRACCE
Amerion Group LLC
Email:
sirius.amerion@gmail.com
Customer service:
Italian and French
Indicative response time:
24–48 working hours.
34. UPDATES
This Product Safety Policy may be updated when necessary to reflect regulatory, technical, operational, or product-related changes.
The applicable version is the one published on the site at the time of consultation.
35. SELLER IDENTITY
AMERION GROUP LLC
30 N Gould St #36862
Sheridan, WY 82801
USA
EIN: 32-0818127
Website:
zerotracce.com
Email:
sirius.amerion@gmail.com