ZEROTRACCE PROMOTIONS, DISCOUNTS, AND PROMOTIONAL CODES POLICY
Last update: [date of publication]
1. SUBJECT
These Regulations govern the general conditions applicable to promotions, discounts, promotional codes, commercial campaigns, and offers that may be proposed by ZEROTRACCE on its e-commerce site.
Each individual promotion may provide for specific additional conditions, which prevail over the general conditions of these Regulations to the extent that they are expressly indicated in the relevant promotional communication.
2. PROMOTER OF THE OFFERS
The promotions are organized and proposed by:
Amerion Group LLC
30 N Gould St #36862
Sheridan, WY 82801
USA
E-mail:
sirius.amerion@gmail.com
3. GENERAL PRINCIPLES
ZEROTRACCE promotions are communicated in a clear, verifiable, and understandable manner.
The essential conditions of each promotion are indicated in the relevant communication, on the product page, in the cart, at checkout, or in the promotional code, as the case may be.
Conditions not communicated to the user before the conclusion of the purchase do not apply.
4. PRICES AND DISCOUNTS
When a discount is applied, the price actually applicable is indicated to the user before the order is finalized.
ZEROTRACCE does not use crossed-out prices, previous prices, or discount percentages presented in a way that creates an artificial impression of savings.
When a previous price is indicated for the purpose of communicating a price reduction, the reference is determined in accordance with the legislation applicable to price reductions.
5. PROMOTIONAL CODES
A promotional code allows the user to obtain the specific benefit indicated in the relevant communication.
The code must be entered in the appropriate field in the cart or at checkout, when available.
A code may be subject to:
- a start date;
- an expiration date;
- a minimum purchase amount;
- a specific category or product;
- a maximum number of uses;
- a usage limit per customer;
- the exclusion of certain products;
- the prohibition of combining it with other promotions;
- other expressly communicated conditions.
The conditions actually applicable are those indicated in the specific campaign.
6. WELCOME CODE
ZEROTRACCE may make a welcome promotional code available to new newsletter subscribers.
When active, the code may provide a 10% discount on the first order, according to the conditions communicated at the time of subscription or in the communication containing the code.
The welcome code may be limited to a single use per customer and may be subject to other explicitly communicated conditions.
7. PERSONAL USE
Unless otherwise indicated, promotional codes are intended for the personal use of the recipient.
A code may not be sold, transferred for consideration, or used as part of commercial resale activities without the authorization of ZEROTRACCE.
8. COMBINABILITY
Promotions cannot be combined with one another unless expressly indicated otherwise.
If a specific campaign allows the combination of multiple benefits, the relevant conditions will be indicated in the promotional communication.
9. FREE SHIPPING
ZEROTRACCE may offer free shipping upon reaching the threshold provided for in the relevant campaign.
The standard free shipping threshold may be €50, unless otherwise specified by a temporary promotion.
Any different conditions communicated in a specific campaign prevail for the duration thereof.
10. TIME-LIMITED PROMOTIONS
When a promotion is subject to a specific duration, the date and, when necessary, the start and end times are indicated in the relevant communication.
A promotion is not presented as temporary when there is no real time limitation.
Any messages regarding duration or availability must correspond to the actual conditions of the promotion.
11. PRODUCT AVAILABILITY
A promotion does not guarantee the indefinite availability of products.
If a discounted product becomes unavailable, the purchase cannot be completed for that product.
Any quantitative or availability limitations are indicated when relevant to the promotion.
12. PROMOTIONS RESERVED FOR CERTAIN CUSTOMERS
A promotion may be reserved, for example, for:
- new customers;
- newsletter subscribers;
- customers who receive the code directly;
- a specific category of customers;
- specific loyalty campaigns.
When a promotion is reserved for certain persons, this condition is indicated in the relevant communication.
13. PROMOTIONS LINKED TO THE FIRST ORDER
When a promotion is described as valid on the “first order,” the first order is considered to be the one placed by a customer who has not previously completed a purchase through the store, barring different specific conditions indicated in the campaign.
ZEROTRACCE may adopt reasonable technical controls to avoid repeated use of a promotion expressly limited to the first order.
14. TECHNICAL ERRORS
Should a technical error result in the accidental application of a manifestly incorrect discount that does not correspond to the conditions of the promotion, ZEROTRACCE may verify the order and contact the customer.
Technical errors are not used as a tool to arbitrarily modify the price after the conclusion of a validly accepted order.
15. ORDERS AND CONCLUSION OF THE CONTRACT
The application of a promotional code does not modify the rules regarding the conclusion of the sales contract provided by the Terms and Conditions of Sale.
The price applicable to the order is shown before the conclusion of the purchase.
16. PROMOTIONS AND RIGHT OF WITHDRAWAL
The use of a promotion does not eliminate or limit the mandatory rights granted to the consumer by applicable law.
In particular, the application of a discount does not eliminate the right of withdrawal when provided for by law.
The refund methods in the event of withdrawal are governed by the relevant Returns and Refunds Policy and by applicable law.
17. PROMOTIONS AND LEGAL GUARANTEE
The purchase of a product at a promotional price does not limit the Legal Guarantee of Conformity applicable to the consumer.
The discount does not constitute a waiver of the rights granted by law.
18. REFUNDS FOR PROMOTIONAL ORDERS
In the event of a refund, the calculation of the amount to be returned takes into account the price actually paid by the customer and the conditions of the specific promotion.
A discount that the customer has not actually paid is not refunded.
Any consequences of a partial return on a promotion are indicated in the relevant campaign or, when necessary, determined in a manner consistent with the benefit actually obtained by the customer and with applicable law.
19. UNUSED CODES
A promotional code not used within the validity period loses its effectiveness, unless otherwise indicated.
No refund or credit is automatically granted for a code that the customer could have used but did not use.
20. INVALID CODES
A code may be invalid when:
- it has expired;
- it is not yet active;
- it has already been used;
- it does not comply with the conditions of the promotion;
- it is limited to certain products;
- it is limited to certain customers;
- it has been entered incorrectly.
In case of problems with an apparently valid code, the customer can contact support before completing the order.
21. PROHIBITION OF MODIFICATION OR ALTERATION
The customer must not attempt to technically modify a code, alter the functioning of the promotional system, or use tools aimed at obtaining benefits not provided for by the relevant campaign.
22. PROMOTIONS AND RESELLERS
Unless otherwise authorized, promotions intended for final consumers are not automatically applicable to orders placed for resale or distribution activities.
B2B orders may be subject to different commercial conditions.
23. MULTIPLE ORDERS
When a promotion is limited to one use per customer, it is not permitted to artificially split a single purchase into multiple orders for the sole purpose of repeatedly using the same promotion.
Any specific limits are indicated in the relevant campaign.
24. TRANSPARENCY OF CONDITIONS
The essential conditions of the promotion must be made available in an easily accessible manner.
Depending on the campaign, they may be indicated:
- on the promotion page;
- on the product page;
- in the cart;
- at checkout;
- in the newsletter;
- in the message containing the code;
- in the promotional banner.
25. PROMOTION ADVERTISING
Advertising communications relating to promotions must be formulated in such a way as not to mislead the consumer regarding the characteristics, duration, availability, or economic benefit of the offer.
ZEROTRACCE does not present an ordinary price condition as a “discount” and does not artificially use non-existent previous prices.
26. MODIFICATION OF PROMOTIONS
ZEROTRACCE may modify or discontinue a future or as-yet-unused promotion when provided for by the conditions of the specific campaign and when compatible with applicable law.
A modification does not prejudice the rights already accrued by the customer in relation to a validly concluded order.
27. SPECIFIC CONDITIONS OF THE INDIVIDUAL CAMPAIGN
In the event of differences between these Regulations and the conditions expressly indicated in a specific campaign, the specific conditions of the campaign apply to the relevant promotion, within the limits permitted by law.
28. SUPPORT
For questions regarding a discount, a promotional code, or a commercial campaign, you can contact:
sirius.amerion@gmail.com
Support is available in Italian and French.
29. PERSONAL DATA
The management of promotions may involve the processing of personal data, for example, to verify the applicability of a code, manage a campaign, or prevent unauthorized multiple uses.
The processing of personal data is governed by the ZEROTRACCE Privacy Policy.
30. UPDATES TO THE REGULATIONS
These Regulations may be updated to reflect changes:
- regulatory;
- commercial;
- technical;
- relating to the management methods of promotions;
- relating to the tools used by the site.
The updated version is published on the site with an indication of the date of the last update.
31. OWNER'S CONTACTS
Amerion Group LLC
30 N Gould St #36862
Sheridan, WY 82801
USA
E-mail:
sirius.amerion@gmail.com
Last update: [date of publication]