LEGAL PRODUCT INFORMATION
PRODUCT LEGAL INFORMATION
IDENTIFICATION, COMPLIANCE AND SAFETY INFORMATION
Last update: [publication date]
1. PURPOSE
This page gathers information regarding the identification, traceability, compliance, and safety of products marketed on the ZEROTRACCE website.
ZEROTRACCE attaches great importance to product safety, traceability, and the availability of information necessary for the consumer to identify the product, its manufacturer and, where applicable, the economic operator established in the European Union responsible under the applicable legislation.
The information contained on this page supplements that provided on individual product sheets, on packaging, on labeling, in instructions, and in any safety notices provided with the product.
2. SELLER
Products on the ZEROTRACCE website are marketed by:
AMERION GROUP LLC
30 N Gould St #36862
Sheridan, WY 82801
United States
E-mail:
sirius.amerion@gmail.com
The seller can be contacted for any request regarding an order, a product, its identification, or its safety.
3. MANUFACTURER
For the products covered by this page, the identified manufacturer is:
Henanguobixinwangluokeji Co., Ltd.
Address:
22nd Floor, Yugang Building
No. 83 Minggong Road, Minggong Road
Erqi District, Zhengzhou City
Henan Province
Zhengzhou, Henan
450000
China
E-mail:
3564001919@qq.com
Phone:
+86 15093179030
4. PRODUCT IDENTIFICATION
The products concerned include, among others:
- Filter Shower Head;
- Filter Faucet;
- Replacement Filters;
- Complete Bathroom Kit;
- Family Kit;
- Complete Home Kit.
The identification of the individual product can be completed using the information provided directly on the product, on the packaging, on the label, or in the accompanying documentation.
Identification reference provided for the products concerned:
20241008006A
This reference can be used in communications with customer service to facilitate product identification.
5. RESPONSIBLE ECONOMIC OPERATOR IN THE EUROPEAN UNION
When an economic operator established in the European Union is designated as the responsible person under the European legislation applicable to general product safety, the relevant information is as follows:
GAVIMOSA CONSULTORIA, SOCIEDAD LIMITADA
Address:
CASTELLANA 9144
28046 Madrid
Spain
E-mail:
compliance.gavimosa@outlook.com
Phone:
+34 688185858
The designation of this economic operator concerns the obligations provided for by the European regulatory framework applicable to general product safety.
Its indication does not mean that GAVIMOSA CONSULTORIA, SOCIEDAD LIMITADA is the seller of the product or the manufacturer of the product.
6. IMPORTATION AND PLACING ON THE EUROPEAN UNION MARKET
Products may be manufactured in a country outside the European Union and shipped directly to the customer located in Italy.
The methods of importation, customs clearance, and distribution of responsibilities between the various economic operators are determined in accordance with the logistics and customs structure actually applicable to the specific transaction.
This page does not automatically identify AMERION GROUP LLC as an "importer established in the European Union".
7. TRACEABILITY INFORMATION
Information useful for product traceability may include:
- the name and contact details of the manufacturer;
- product identification;
- the model or reference number;
- information provided on the packaging;
- information provided on the label;
- the batch number or other identifiers, when present;
- information regarding the order;
- information regarding the shipment;
- applicable technical and safety documentation.
It is recommended that the customer keep the packaging and product identification information for a reasonable period after purchase, especially in the event of a request for assistance, return, complaint, or report regarding safety.
8. SAFETY INFORMATION
Products must be used exclusively according to their intended use, the instructions provided, and any safety notices appearing on the product, on the packaging, or in the attached documentation.
Before installation and use, the customer must carefully read the instructions and notices applicable to the purchased model.
The product must not be modified, disassembled, or used in a way that is incompatible with its intended use or the instructions provided.
9. INSTALLATION
Products must be installed in accordance with the instructions applicable to the model concerned.
When installation requires work on the existing plumbing system, the customer must verify that the system is compatible with the product and that the installation can be carried out under safe conditions.
In case of doubts about compatibility, installation, or the condition of the plumbing system, it is recommended to contact a qualified professional.
10. USE
The product must be used exclusively according to its intended purpose.
The customer must, in particular:
- follow the instructions provided;
- observe any safety notices;
- not use a visibly damaged product;
- not use a product that shows leaks or deterioration that could compromise its safety;
- replace consumable items when necessary and according to the applicable indications;
- not modify the product in a way not intended by the manufacturer.
11. FILTERS AND CONSUMABLE ITEMS
When a product includes a filter element or a replacement filter, that component must be used according to the indications applicable to the product concerned.
Filters and consumable items must not be used beyond the conditions, durations, or limits specified by the information provided with the product.
A used or deteriorated filter must be replaced when required by the applicable instructions.
Replacement filters must be compatible with the specific model for which they are intended.
12. LIMITATIONS OF THE FILTRATION FUNCTION
ZEROTRACCE filtering products should not be considered devices intended to eliminate water hardness.
A shower or faucet filter does not constitute a water softener.
Unless specific technical characteristics are expressly indicated for the individual product, the presence of a filtration system should not be interpreted as a promise of limescale elimination or water softening.
The products are presented primarily in relation to their filtration function and their ability to contribute to limiting certain residues and traces on surfaces, within the limits of the actual characteristics of the product.
13. WATER AND CONDITIONS OF USE
The products must be used exclusively under the conditions for which they were designed and according to the information provided with the product.
Water quality, system composition, pressure, temperature, the condition of the plumbing system, and other technical factors may affect the operation and lifespan of the components.
No technical performance not expressly documented for the model concerned should be considered guaranteed.
14. WARNINGS
The product must not be used if it has a visible defect that could compromise its safety.
In the event of an abnormal leak, breakage, significant deterioration, or unusual product behavior, it is necessary to stop using it and contact customer service when appropriate.
The customer must not make modifications or repairs that could compromise the safety of the product.
15. CHILDREN
Packaging elements, small parts, and components that are not intended for handling by children must be kept out of their reach.
Products must be installed and used in such a way as to avoid dangerous situations resulting from their accessibility.
16. PACKAGING AND DOCUMENTATION
The safety information, notices, and instructions that may appear on the packaging or in the documentation provided with the product form an integral part of the information applicable to its use.
In the event of a discrepancy between general information published on the site and a specific instruction or notice provided with the product, the instructions and notices specifically applicable to the product concerned must be taken into account.
17. INFORMATION AVAILABLE ONLINE
Relevant information regarding the identification of the manufacturer, the economic operator responsible in the European Union, where applicable, product identification, and safety notices are made available online to the extent required by applicable legislation.
Such information may be provided on this page, on the product sheet, on the packaging, on the label, or in the documentation accompanying the product.
18. PRODUCTS DAMAGED UPON DELIVERY
If the product is received damaged, the customer must, where possible, keep the packaging and the affected components and contact customer service.
The customer may send photographs or other useful information to allow identification of the product and the problem encountered.
The request will be processed in accordance with the provisions applicable to returns, the legal warranty of conformity, and product safety.
19. REPORTING A SAFETY ISSUE
Anyone may contact ZEROTRACCE to report a problem related to the safety of a product.
The report may concern, for example:
- a potentially dangerous anomaly;
- abnormal breakage or deterioration;
- a leak that could pose a risk;
- insufficient or incorrect identification;
- missing or insufficient safety information;
- an apparent error in the instructions or notices;
- any other problem that could affect the safety of the product.
Reports must be sent to:
sirius.amerion@gmail.com
To facilitate assessment, it is recommended to indicate:
- product name;
- reference or model, if available;
- order number, if available;
- precise description of the problem;
- circumstances under which the problem occurred;
- useful photographs or documents, if available.
20. HANDLING SAFETY INCIDENTS
When a problem that could affect the safety of a product is reported, the information provided can be analyzed to determine appropriate measures.
Depending on the nature and severity of the problem, measures may include:
- request for further information;
- inspection of the product concerned;
- preventive suspension of sale;
- communication to affected customers;
- request for return of the product;
- adoption of corrective measures;
- potential recall procedure, when required by law or deemed necessary.
21. RECALL OR CORRECTIVE MEASURES
Should it be necessary to carry out a recall or adopt other corrective measures regarding a product, the relevant information will be communicated to the persons concerned according to the applicable procedures.
Instructions communicated in the context of a recall or a corrective measure must be followed.
22. MANUFACTURER RESPONSIBILITY
The manufacturer is responsible for the obligations incumbent upon it under the legislation applicable to products manufactured by it.
The identifying data of the manufacturer are published for the purpose of ensuring product traceability and allowing access to relevant regulatory information.
23. SELLER RESPONSIBILITY
AMERION GROUP LLC markets the products on the ZEROTRACCE website and fulfills its obligations as a seller according to applicable legislation.
Consumer rights, including those related to the legal warranty of conformity and the right of withdrawal, remain applicable according to the legislation in force.
24. LEGAL WARRANTY OF CONFORMITY
The safety and compliance information contained on this page does not in any way limit the consumer's rights derived from the legal warranty of conformity.
Conditions regarding the legal warranty of conformity are set out on the dedicated page:
« LEGAL WARRANTY OF CONFORMITY ».
No provision of this page is intended to exclude or limit a right legally recognized to the consumer.
25. RIGHT OF WITHDRAWAL
Information regarding the right of withdrawal is set out on the dedicated page:
« INFORMATION ON THE RIGHT OF WITHDRAWAL ».
This page does not modify or limit the consumer's rights regarding withdrawal.
26. REGULATORY COMPLIANCE
The products are marketed in compliance with the regulatory requirements applicable to the type of product and the destination market.
Regulatory information published on the site is limited to elements actually applicable and documented for the product concerned.
No certification, approval, standard, or marking should be considered applicable to a product if it is not actually required or documented for that product.
27. MARKINGS AND TECHNICAL DOCUMENTATION
When the product is subject to specific obligations regarding markings, information, or documentation, the corresponding elements are provided or affixed according to the applicable provisions.
Technical documentation, reports, declarations, and other relevant compliance documents are kept in accordance with applicable regulatory obligations.
28. REQUEST FOR INFORMATION
For any question regarding the identification, safety, or compliance of a product, the customer can contact:
ZEROTRACCE
AMERION GROUP LLC
E-mail:
sirius.amerion@gmail.com
Customer service is available in Italian and French.
Indicative response time:
24–48 business hours.
29. DATA TRANSMITTED AS PART OF A REPORT
Personal data communicated in the context of a request for assistance, a safety report, or a complaint are processed in accordance with the Privacy Policy published on the site.
Information may be used to the extent necessary to handle the request, ensure product safety, manage the order, or fulfill applicable legal obligations.
30. UPDATING OF INFORMATION
Information published on this page may be updated when changes occur regarding, in particular:
- product identification;
- manufacturer;
- responsible economic operator;
- instructions;
- warnings;
- regulatory information;
- safety procedures;
- applicable legal requirements.
The version published on the site constitutes the version currently applicable to the information provided on this page.
31. ABSENCE OF UNDOCUMENTED CLAIMS
ZEROTRACCE does not present as certified, guaranteed, or officially recognized characteristics, performance, or certifications that are not actually documented for the product concerned.
Commercial information must be considered together with the technical characteristics and instructions applicable to the product.
32. PRIORITY OF SAFETY INFORMATION
In the presence of a situation that may pose a risk to safety, priority must be given to stopping the use of the product and adopting the necessary measures to avoid damage.
The customer may subsequently contact customer service to report the problem and receive appropriate guidance.
33. APPLICABLE LAW
Information regarding the safety and compliance of products is interpreted in compliance with the mandatory provisions applicable to the product and the consumer concerned.
No provision of this page is intended to limit the inalienable rights recognized to consumers by applicable legislation.
34. PRODUCT SAFETY CONTACT
For any question or report regarding the safety of a product:
ZEROTRACCE
AMERION GROUP LLC
E-mail:
sirius.amerion@gmail.com
Recommended subject:
« PRODUCT SAFETY – [PRODUCT NAME] »
To allow for faster handling of the request, it is recommended to indicate the product concerned, the relevant reference, the order number when available, and a precise description of the problem encountered.