LEGAL WARRANTY OF CONFORMITY
Last update: September 21, 2026
1. SUBJECT
All products sold by ZEROTRACCE to consumer Customers are covered by the legal warranty of conformity provided for by the applicable Italian and European legislation.
The legal warranty protects the Customer in the event of a lack of conformity that exists at the time of delivery of the product and manifests itself within the period provided for by law.
The legal warranty is mandatory and does not constitute an optional service or a product that can be purchased separately.
2. DURATION
For new products, the legal warranty of conformity has a duration of 2 years from the delivery of the product to the consumer Customer, unless otherwise provided for by applicable legislation.
The legal warranty applies independently of any commercial warranties or additional promises.
3. TO WHOM IT APPLIES
The legal warranty applies to Customers who purchase in the capacity of consumers, that is, for purposes unrelated to their entrepreneurial, commercial, craft, or professional activity.
For purchases made by subjects acting for professional purposes, different rules may apply, according to the applicable legislation and the agreed conditions.
4. WHAT IS MEANT BY LACK OF CONFORMITY
A product conforms to the contract when it possesses, among other conditions provided by law:
- the characteristics, functionality, compatibility, and performance provided for by the contract;
- the characteristics corresponding to the description provided to the Customer;
- the characteristics normally expected for a product of the same type, within the limits provided for by law;
- the characteristics and performance that the Customer can reasonably expect, taking into account the nature of the product and the applicable public statements.
The assessment of conformity is carried out based on the legislation applicable at the time of sale and the characteristics effectively promised for the product.
5. WHAT DOES NOT AUTOMATICALLY CONSTITUTE A DEFECT
A lack of conformity does not automatically constitute:
- normal wear and tear of the product;
- deterioration resulting from use not in accordance with the instructions;
- damage caused by incorrect installation when the installation was not performed by ZEROTRACCE;
- damage caused by modifications made by the Customer or by third parties;
- damage resulting from improper use;
- damage resulting from incorrect maintenance;
- the normal exhaustion of a consumable component according to its nature and expected duration.
The assessment is in any case carried out on a case-by-case basis, taking into account the nature of the product and the concrete circumstances.
6. PRODUCTS WITH FILTERS AND CONSUMABLE COMPONENTS
Filters and any components subject to normal wear may have a limited operational life.
The normal need to replace a filter or a consumable component according to the provided conditions of use does not, in itself, constitute a lack of conformity.
The legal warranty remains applicable, however, when a component presents a lack of conformity that does not depend on normal consumption or use of the product.
7. HOW TO REPORT A PROBLEM
The Customer who believes that the product has a lack of conformity can contact customer service:
Email:
sirius.amerion@gmail.com
To allow for a faster assessment, the Customer is invited to indicate:
- order number;
- full name;
- affected product;
- description of the problem;
- date on which the problem was detected;
- any photographs or videos useful for documenting the problem.
Photographic or video documentation may be requested exclusively to facilitate the assessment of the problem and does not replace the rights recognized by the legal warranty.
8. ASSESSMENT OF THE REPORT
Upon receipt of the report, Amerion Group LLC will evaluate the problem based on the available information and, when necessary, may request additional useful elements.
The Customer must reasonably cooperate in the verification of the problem, without this implying a limitation of the rights provided for by law.
When necessary, the return of the product may be requested to allow for a verification.
9. REMEDIES PROVIDED BY LAW
In the event of a lack of conformity, the consumer is entitled to the remedies provided for by the applicable legislation.
In particular, where provided and applicable, the Customer may request:
- repair of the product;
- replacement of the product.
The choice between repair and replacement is subject to the conditions and limits provided for by the applicable legislation.
10. IMPOSSIBILITY OR EXCESSIVE COST OF THE REMEDY
If repair or replacement are impossible, disproportionate, or not carried out within the terms or in the manner provided for by law, the Customer may be entitled to the further remedies provided for by the applicable legislation.
These may include:
- proportional reduction of the price;
- termination of the contract in the cases provided for by law.
11. NO COST TO THE CUSTOMER
When a lack of conformity is verified and the requested remedy is provided for by law, the repair or replacement must take place at no cost to the Customer, according to what is provided for by the applicable legislation.
The Customer must not bear costs not provided for by law to obtain the due remedy.
12. RETURN EXPENSES
When the return of the product is necessary to handle a lack of conformity covered by the legal warranty, Amerion Group LLC will provide the Customer with instructions regarding the return procedure and, in the cases provided for by law, will bear the related costs.
The Customer must not independently carry out an expensive shipment before having received the instructions from customer service, unless otherwise agreed.
13. OPERATING ADDRESS FOR RETURNS
When the physical return of the product is requested, the instructions will be communicated individually to the Customer.
The operating address currently used for returns is:
SiriuS
15 rue des Bouleau
18330 Neuvy-sur-Barangeon
France
Email:
sirius.amerion@gmail.com
This address is intended for the operational management of returns and does not constitute the registered office of Amerion Group LLC.
14. REPAIR
When repair constitutes the applicable remedy, Amerion Group LLC will arrange the procedure according to what is provided for by the legislation.
The Customer will be informed of the necessary operating procedures.
15. REPLACEMENT
When replacement constitutes the applicable remedy, Amerion Group LLC will replace the product according to what is provided for by the legislation.
The replacement will be carried out at no cost to the Customer in the cases provided for by law.
16. PRODUCT NOT AVAILABLE
If the replacement of the product is not possible because the product is no longer available or for other reasons provided for by the legislation, the other remedies provided for by law will be applied.
17. DIFFERENCE BETWEEN LEGAL WARRANTY AND RIGHT OF WITHDRAWAL
The legal warranty of conformity and the right of withdrawal are two distinct rights.
The right of withdrawal allows the consumer to withdraw from certain distance contracts within the period provided for by law, even without indicating a defect in the product.
The legal warranty concerns instead the lack of conformity of the product.
The exercise of one of these rights does not automatically eliminate the other when both are applicable.
18. LEGAL WARRANTY AND COMMERCIAL WARRANTIES
Any additional commercial warranties offered voluntarily by the manufacturer or the seller do not replace or limit the legal warranty.
ZEROTRACCE does not require the Customer to purchase an additional commercial warranty to benefit from the legal warranty.
19. USE AND MAINTENANCE OF THE PRODUCT
The Customer is required to use the product according to the provided instructions and according to its intended use.
Any provided installation, use, and maintenance instructions must be respected.
A problem caused by use contrary to the instructions may not fall under the legal warranty if it does not constitute a lack of conformity.
20. INSTALLATION
When the installation of the product is performed by the Customer, the latter must follow the provided installation instructions.
If the defect derives from an incorrect installation performed by the Customer or a third party, the responsibility related to such installation will be evaluated according to the applicable legislation and the concrete circumstances.
21. PRODUCT MODIFICATIONS
Modifications, transformations, or interventions performed on the product by the Customer or by third parties may affect the assessment of conformity when the problem derives from such interventions.
This provision does not limit the mandatory rights recognized to the consumer by law.
22. PROOF AND DOCUMENTATION
To handle a warranty request, Amerion Group LLC may request information reasonably necessary to identify:
- the order;
- the product;
- the reported problem;
- the circumstances in which the problem occurred.
The request for such information does not automatically entail a transfer of the burden provided for by the applicable legislation to the Customer.
23. PURCHASE DATE AND PROOF OF ORDER
The order number, order confirmation, or other equivalent documentation can be used to identify the transaction.
The Customer is invited to keep the order confirmation and the documentation related to the purchase.
24. BUSINESS CUSTOMERS
Purchases made by companies, professionals, or other subjects who purchase for professional purposes do not automatically benefit from the specific protections provided for consumers.
For such orders, different contractual conditions and terms may apply, within the limits permitted by the applicable legislation.
25. APPLICABLE LEGISLATION
This policy must be interpreted in accordance with the Italian and European legislation applicable to the sale of products to consumers.
In particular, for consumers residing in the European Union, the mandatory provisions for the protection of consumers that cannot be derogated from contractually remain applicable.
26. NO LIMITATION OF CONSUMER RIGHTS
No provision of this policy shall be interpreted as a waiver, exclusion, or limitation of the mandatory rights recognized to the consumer Customer by the applicable legislation.
In case of conflict between this policy and an applicable mandatory provision, the provision of law prevails.
27. CONTACTS
For any request related to the legal warranty of conformity:
ZEROTRACCE
Amerion Group LLC
Email:
sirius.amerion@gmail.com
Customer service:
Italian and French
Indicative response time:
24–48 working hours.
28. IDENTITY OF THE SELLER
AMERION GROUP LLC
30 N Gould St #36862
Sheridan, WY 82801
USA
EIN: 32-0818127
Site:
zerotracce.com
Email:
sirius.amerion@gmail.com
29. POLICY UPDATES
Amerion Group LLC may update this policy when necessary to reflect regulatory, operational, or product-related changes.
For already concluded purchases, the rights provided for by the legislation in force at the time of the conclusion of the contract remain applicable, unless different provisions of law apply.